Thank you for choosing Lorine Tours for your travel and visa services. By booking a service through our website or contacting our team for travel arrangements, you acknowledge that you have read and agreed to the following terms and conditions. We recommend reviewing these policies carefully before confirming any booking to ensure that you clearly understand the conditions associated with your selected service.
1. Pricing Policy
Lorine Tours aims to provide competitive and transparent pricing for all travel, visa, and tourism services offered on our website. Unless stated otherwise, all prices displayed are calculated on a per-person basis.
Certain costs are typically not included in the advertised price, such as visa processing charges, passport fees, travel insurance, personal expenses, tips for drivers or guides, beverages, additional meals not specified in the package, and other optional services.
Prices listed on the website may change without prior notice if circumstances beyond our control occur. These may include changes in airline ticket costs, hotel pricing adjustments, transportation expenses, or government-related travel fees.
2. Payment Methods
Lorine Tours accepts most internationally recognized credit cards, including Visa, MasterCard, American Express, Discover, and Diners Club. For many services, full payment is required at the time of booking in order to secure your reservation.
By submitting your payment information, you authorize Lorine Tours to charge the specified amount to the provided payment method. The transaction will appear on your financial statement as a charge associated with the booking service.
3. Booking Confirmation
After a successful payment, our team will send a booking confirmation via email containing the relevant details of your reservation. This confirmation serves as proof of your purchase and may be required when redeeming your service with travel partners, tour operators, or other providers.
Clients are responsible for ensuring that all personal details and travel information submitted during the booking process are accurate and complete.
4. Cancellation and No-Show Policy
Each travel activity, visa service, hotel reservation, or attraction may have its own cancellation conditions. Clients are encouraged to review the cancellation rules related to their specific booking before confirming a reservation.
For packages that combine multiple services or tours, cancellation of a single component may result in the loss of any bundled discount. In such cases, the remaining services will be recalculated at their individual standard rates, and any applicable refund will reflect this adjustment.
Visa processing fees are generally non-refundable once the application process has begun.
If a customer fails to appear for a scheduled service, tour, or transfer, it will be considered a no-show, and no refund can be provided for unused services such as tours, transportation, tickets, or chauffeur services. Confirmed services cannot always be rescheduled once the reservation has been finalized.
5. Cancellation Procedures
Customers wishing to cancel a reservation must notify Lorine Tours in writing through email or official contact channels. Once the cancellation request has been received, our team will confirm the cancellation and inform you of any applicable fees or refund conditions.
Lorine Tours cannot be held responsible for cancellation requests that have not been properly received or acknowledged by our team.
6. Changes to Itinerary
Travel itineraries and service schedules may occasionally be modified due to factors beyond our control, including weather conditions, airline schedules, operational limitations, or local regulations.
If such changes occur, Lorine Tours will make reasonable efforts to provide alternative arrangements of similar value whenever possible. Minor adjustments to travel schedules or service arrangements may occur without compensation.
In cases involving extraordinary circumstances such as natural disasters, government restrictions, or other force majeure events, itinerary changes may be unavoidable and refunds may not always be possible.
7. Hotel Accommodation and Check-In Policies
If the hotel originally requested by a customer is unavailable, Lorine Tours will attempt to arrange accommodation at a similar property of equivalent category and price range.
Hotel check-in and check-out times are determined by the individual hotel’s policies. Lorine Tours cannot guarantee early check-in or late check-out requests, as these are subject to hotel availability and management decisions.
8. Travel Insurance
Lorine Tours is not responsible for losses, damages, delays, injuries, illness, or unforeseen events that may occur during travel. For this reason, travelers are strongly encouraged to obtain appropriate travel insurance coverage before departure.
Travel insurance can provide protection against unexpected circumstances such as trip cancellations, medical emergencies, lost baggage, or travel disruptions.
9. Travel Documents
It is the responsibility of each traveler to ensure they possess all required travel documentation, including a valid passport, visa, identification documents, and any other documents required by the destination country.
Lorine Tours cannot be held responsible for travel disruptions caused by missing or invalid documentation. Travelers should verify visa requirements, health regulations, and entry conditions with the appropriate consulate or government authorities before their trip.
10. Website Usage
All content available on the Lorine Tours website, including logos, images, text, travel packages, service descriptions, and pricing information, is the intellectual property of Lorine Tours unless otherwise stated.
Users agree not to copy, reproduce, distribute, or use any website content for commercial purposes without prior written authorization.
11. Delivery and Service Policy
Lorine Tours provides travel-related services and does not supply physical goods. All service confirmations and travel documents are delivered electronically through email or digital communication channels.
Lorine Tours does not conduct business with or provide services to individuals, entities, or countries subject to OFAC (Office of Foreign Assets Control) sanctions, in accordance with applicable UAE regulations.
12. Governing Law
Any purchase, service agreement, dispute, or claim related to the use of this website or the services offered by Lorine Tours shall be governed and interpreted in accordance with the laws of the United Arab Emirates.