At Lorine Tours, protecting the privacy of our clients and website visitors is a priority. We are committed to handling your personal information responsibly and transparently. This privacy policy explains how we collect, use, and protect the information you share with us when using our website or contacting our team for travel and visa services.
1. Information We Collect
We may collect personal information when you contact us, request information about our services, or submit a booking request. The information we may collect includes your name, phone number, email address, residential address, travel details, payment information, and other details required to process visa or travel services.
Providing this information allows our team to respond to your request, prepare your application, and deliver the services you have requested. By submitting your information through our website, you consent to its use for the purposes outlined in this policy.
2. How Your Information Is Used
The personal data collected through our website is used exclusively to support the services offered by Lorine Tours. This includes processing travel bookings, handling visa applications, confirming payment details, and communicating important information related to your travel arrangements.
Your information may also be used internally for operational purposes such as improving our services, analyzing website performance, and enhancing the overall user experience.
3. Protection and Confidentiality of Personal Data
All personal information provided by our clients is treated as strictly confidential. We do not sell, trade, or distribute personal data to external parties. However, in order to complete certain services, we may share necessary information with trusted partners such as airlines, visa processing partners, travel providers, or payment processors.
These partners are required to maintain strict confidentiality and follow appropriate security standards to ensure your information remains protected.
4. Legal Requirements
Lorine Tours may disclose personal information if required to do so by law or when such disclosure is necessary to comply with legal obligations, regulatory authorities, or valid court orders. This may also occur when it is necessary to protect the rights, safety, or operations of our company and its clients.
5. Non-Personal Data Collection
Like most websites, we may automatically collect certain non-personal information when users visit our website. This may include browser type, device information, IP address, pages visited, and interaction patterns.
This information is collected through standard technologies such as cookies or web analytics tools and is used solely to analyze website performance and improve functionality.
6. Marketing Preferences and Opt-Out
Visitors who provide their contact details may occasionally receive updates about our services, promotions, or travel offers. If you prefer not to receive such communications, you may opt out at any time by contacting our support team or following the unsubscribe instructions included in our emails.
7. Promotions, Surveys and Campaigns
From time to time, Lorine Tours may organize promotional campaigns, surveys, or contests. Participation in such activities is completely voluntary. When these campaigns involve partners or sponsors, users will be informed about the involvement of those third parties and how their information may be used within the scope of the promotion.
You are free to choose whether or not to participate and share your personal details.
8. Secure Transactions
Lorine Tours takes appropriate technical measures to safeguard sensitive information. All transactions conducted through our website are processed via secure systems and encrypted connections designed to prevent unauthorized access.
Security technologies such as encryption protocols, secure socket layers (SSL), and firewall protection are used to protect sensitive data, including payment information.